Privacy policy

This Privacy Policy outlines the manner in which Capri Global Ventures Private Limited, incorporated under the provisions of The Companies Act, 1956, having its registered office at 1B, First Floor, Court Chamber, 35, Sir Vithaldas Thackersey Marg, New Marine Lines, Mumbai-400020 (hereinafter referred to as "CGVPL") collects, receives, stores, uses, processes, transfers, discloses and safeguards Personal Data in connection with the Playdate skincare and cosmetic brand, including the Playdate website, digital platforms and related services (collectively called "Platform").

Playdate is a consumer brand operated by CGVPL. For the purposes of applicable data protection laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), CGVPL is the Data Fiduciary responsible for processing your Personal Data.

Throughout this document, "we", "us", "our", "ours", "Playdate" refer to CGVPL. Wherever we have said "you" or "your" or "Customer", this means YOU.

This Privacy Policy serves as a notice to Data Principals and explains the categories of Personal Data we collect, the purposes for which we process it, how it is stored, retained, disclosed and protected, and the rights and choices available to you under applicable law.

The Platform is intended for users in India and Playdate does not currently offer products or services for purchase outside India. By accessing or using the Platform, you acknowledge this Privacy Policy. Where consent is required under applicable law, we will obtain such consent in the manner prescribed by applicable law.

Who is covered by the Privacy Policy?

This Policy applies to all users, website visitors, customers, prospective customers, business partners, vendors, job applicants, service providers and other persons who access or use the Playdate Website, Playdate digital platforms, Playdate products or services offered.

If you are below 18 years of age, then you are expected to use the Website under the supervision and guidance of your natural guardian parents or legal guardians.

This Privacy Policy describes the categories of information collected by Playdate, the manner of collection, purpose of use, storage, retention, disclosure and protection of such information, and the rights and responsibilities of users in relation thereto. Users are encouraged to review this Privacy Policy periodically to remain informed of any updates or changes.

We use Your Personal Data to provide and improve the Website and our services, process orders, communicate with you and provide relevant offers and updates. By using the Website or services, You agree to the collection and use of information in accordance with this Privacy Policy, where such consent is required under applicable law.

A] Consent of Users

By accessing or browsing/using this website, submitting information through our contact forms, newsletter or marketing sign-up forms, creating an account, placing an order, or otherwise voluntarily providing your Personal Data to Playdate, you acknowledge that you have read and understood this Privacy Policy.

Where your consent is required under applicable law, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), CGVPL will obtain your consent before processing your Personal Data for the specified purpose.

Your Personal Data may also be processed where permitted on another lawful basis, including for certain legitimate uses or to comply with applicable legal or regulatory requirements.

By providing your Personal Data, you acknowledge and agree that Playdate may process such information for purposes including, but not limited to:

a. responding to your enquiries, requests, feedbacks or communications;
b. creating and managing your account, where applicable;
c. processing, confirming, fulfilling and delivering orders placed through the Website;
d. processing payments and refunds through payment gateways, banks and other payment service providers;
e. complying with applicable laws, regulatory requirements, judicial or governmental directions, and internal governance and compliance obligations;
f. communicating relevant offers, discounts, promotions, updates and information relating to Playdate products and services, where you have provided consent or where otherwise permitted under applicable law;
g. communicating new product developments, product launches, events and other brand-related information;
h. maintaining and managing our customer and marketing database;
i. conducting marketing analysis, research and analytics to understand customer preferences, Website usage and product interest and to improve our products, services and marketing activities;
j. administering and improving the Website, ensuring its security, preventing fraud and monitoring its performance;
k. communicating with you regarding your orders, deliveries, returns, refunds, cancellations or other customer service matters where you have requested or consented to receive such communications; and
l. retaining Personal Data for such period as may be necessary to fulfil the purposes described in this Privacy Policy or as required under applicable law.

Where you have provided consent for receiving marketing or promotional communications, you may withdraw such consent at any time through the contact details provided in this Privacy Policy or by following the unsubscribe instructions included in such communications.

Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal or any processing undertaken pursuant to applicable law.

B] Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

C] Definitions

For the purposes of this Privacy Policy:

"Account" means a unique account created for You to access our Website or parts of our Website, where such functionality is available.

"Affiliate" means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

"Application" means the software program or mobile application provided by CGVPL in connection with Playdate.

"Country" refers to: India.

"Device" means any device that can access the Service such as a computer, a cell phone/mobile phone or a digital tablet.

"Personal Data" is any information that relates to an identified or identifiable individual.

"Service" refers to the Playdate Website, digital platforms, applications and related services offered.

"Service Provider" means any natural or legal person who processes the data on behalf of Playdate. It refers to third-party companies or individuals employed by Playdate to facilitate the Service, to provide the Service on behalf of Playdate, to perform services related to the Service or to assist Playdate in analysing how the Service is used.

"Usage Data" refers to data collected automatically, either generated using the Service or from the Service infrastructure itself (for example, the duration of a page visit).

"Data Principal" means the individual to whom the personal data relates.

"Processing" means any operation performed on personal data, including collection, recording, storage, use, sharing, disclosure, retention, erasure, or deletion.

"Data Fiduciary" means the entity that determines the purpose and means of processing personal data. For the purpose of this privacy policy, the Data Fiduciary responsible for processing your personal data is CGVPL, registered office as mentioned in this document above.

"Data Processor" means any person or entity that processes personal data on behalf of a Data Fiduciary.

"Consent" means a freely given, specific, informed, unconditional, and unambiguous indication of the Data Principal's agreement to the processing of their personal data for a specified purpose.

"DPDPA" means the Digital Personal Data Protection Act, 2023, together with rules, regulations, and notifications issued thereunder, as applicable.

D] Collecting and Using Your Personal Data

1) Types of Data Collected — Personal Data

Personally identifiable information may include name, billing and shipping address, email address, contact details, order details, purchase history, communication preferences, information provided through contact forms, customer service communications and such other information as may be required to provide our products and services.

Where you purchase products through the Website, we may collect information necessary to process and fulfil your order, including shipping details, billing information, payment transaction details, product information and information relating to returns, refunds or cancellations.

We may use third-party payment service providers to process payments. Depending on the payment method used, your payment information may be collected and processed directly by the relevant payment service provider in accordance with its privacy policy and applicable laws.

We do not intend to collect sensitive personal information unless it is necessary for a specific purpose and permitted under applicable law.

2) Data Automatically Collected Through Device

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

3) Cookies and Similar Technologies

Playdate may use cookies, pixels, tags, analytics tools and similar technologies on the Website to operate the Website, remember user preferences, understand Website usage, improve user experience, measure marketing effectiveness and provide relevant communications or advertising, where applicable.

You may manage or disable cookies through your browser settings or through any cookie preference tools made available on the Website. Certain Website features may not function properly if cookies are disabled.

4) Information Collected While Using the Playdate Platform

If a User accesses the Playdate Platform, Playdate may require certain device/website permissions to provide the User certain functionalities within the Playdate Platform in accordance with prevailing law/regulation. This further allows the User a seamless experience on the Playdate website/software/application.

Users need to give permission of device access to the following, as applicable:

The specific permissions requested may vary depending on the features and functionalities made available by Playdate from time to time.

We assure you that:

a. User has sole right and discretion to provide or withdraw permissions of access by managing device settings, subject to the functionality of the Website. User can raise a request to erase app data and within a specific timeline it will be erased by CGVPL.

b. Personal Data collected through the Website will be used only for the purposes described in this Privacy Policy or for other purposes permitted under applicable law.

c. We take reasonable technical and organisational measures to protect Personal Data against unauthorised access, disclosure, alteration, loss or destruction.

d. Where Personal Data is no longer required for the purposes for which it was collected, we will make reasonable efforts to securely delete or anonymise such information, subject to applicable legal, regulatory and business requirements.

e. We do not knowingly collect biometric data through the Website unless permitted and required under applicable law and with appropriate safeguards.

E] Use of Your Personal Data

Personal Data collected by Playdate may be used for any such purposes as may be permissible under applicable law, including: website registration and account management; order processing and fulfilment; payment processing; product delivery; customer service and grievance redressal; returns, refunds and cancellations; marketing and promotional communications; product launches and brand communications; marketing analysis; analytics and product improvement; Website operation and security; and legal and regulatory compliance. The ground for processing under the DPDPA is generally consent and/or certain legitimate uses, where applicable, or legal obligation where relevant.

The above purposes and categories are indicative and may be updated from time to time to reflect changes in our products, services, Website functionality or applicable law.

F] Security of Your Personal Data

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction.

These may include access controls, authentication controls, monitoring, logging, vulnerability assessments, contractual safeguards with processors, employee training, encryption and other security measures appropriate to the nature of processing.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. While we take reasonable steps to protect your Personal Data, we cannot guarantee absolute security.

G] Data Storage, Handling, Transfer, Retention and Destruction of Your Personal Data

Personal Data shall be retained for such period as may be necessary for fulfilment of the purposes set out herein, including providing products and services, processing orders, customer support, marketing and analytics, compliance with applicable legal and regulatory obligations, resolution of disputes, enforcement of legal rights and internal record retention requirements.

Information may be retained for an extended period in case of requirement of any investigations under law or as part of any requirement before courts/tribunals/commissions or other competent authorities.

Playdate ensures that access to User data is sufficiently restricted using access controls and industry standard encryption algorithms. Playdate has in place an incident management system and incident response practices. If retaining Customer information is no longer necessary, we make every effort to securely destroy or deal with it as per applicable laws, regulations and our internal retention practices.

i) Handling by Service Provider

Sharing with third parties is kept to the minimum necessary for providing our products and services and operating the Website.

We may share personal data with service providers who process such data on our behalf and are subject to contractual or other appropriate obligations relating to data protection and confidentiality. Such service providers may include: payment gateways and payment service providers; logistics and delivery partners; e-commerce and technology service providers; cloud hosting and IT infrastructure providers; Website analytics and marketing technology providers; customer support and communication service providers; advertising and marketing service providers; legal, audit and compliance advisors; and other service providers required to operate the Playdate Website and fulfil customer orders.

We may also share Personal Data where necessary to comply with applicable law, respond to lawful requests, protect our rights or property, prevent fraud or protect the safety of our users or the public.

ii) Transfer of Your Personal Data

Your information, including Personal Data, may be processed at the Company's operating offices and at other locations where our service providers or other parties involved in processing are located.

Where Personal Data is transferred or processed outside India, Playdate will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and that appropriate safeguards are in place.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to such processing or transfer, where consent is required under applicable law.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.

H] Responsibility of User

User acknowledges the following:

a. Playdate and its employees/assignees will not ask the User to disclose passwords, OTPs, complete payment card details or other confidential information through unsolicited calls, messages or emails. User is solely responsible for exercising proper due diligence before disclosing Personal Data or making payments.

b. Playdate will not be liable/responsible for any breach of privacy or security arising directly from User's negligence, including sharing passwords, OTPs or account credentials with third parties.

c. User shall only use the official Website, links and applications of Playdate for purchasing products or providing Personal Data.

d. User shall exercise reasonable caution to ensure that Personal Data, passwords, payment information, account details and other confidential information are not shared with unauthorised persons.

e. User should always check if "https" appears in the Website address bar before providing Personal Data or making an online transaction.

f. User should avoid using third-party browser extensions, plug-ins or add-ons that may increase the risk of tracking or unauthorised access to Personal Data.

g. User should not respond to generic emails, messages or calls from unknown or unidentified sources asking for Personal Data, passwords, OTPs or payment information.

h. User should check the privacy policy of websites, applications and services before providing Personal Data.

i. User should use authentic websites and applications obtained from reliable sources.

j. User should not access unidentified or suspicious links shared through email, SMS, social media, websites or other electronic platforms.

k. The Playdate Website may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of third-party sites or services.

I] Disclosure of Your Personal Data

Business Transactions

If CGVPL or the Playdate business is involved in a merger, acquisition, restructuring, sale of assets, investment transaction or other business transaction, Your Personal Data may be transferred as part of such transaction, subject to applicable law and appropriate safeguards.

Your Personal Data may be disclosed to service providers and business partners where necessary to provide products and services, process payments, deliver orders, provide customer support, operate the Website, conduct analytics or carry out marketing activities, subject to applicable law.

Law Enforcement

Under certain circumstances, Playdate or CGVPL may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities/statutory obligations (e.g., a court or a government agency).

Other Legal Requirements

Playdate or CGVPL may disclose Your Personal Data in the good faith belief that such action is necessary to: comply with a legal or statutory obligation; protect and defend the rights or property of Playdate and/or CGVPL; prevent or investigate possible wrongdoing in connection with the Service; protect the personal safety of Users of the Service or the public; or protect against legal liability.

J] Children's Data

Playdate may be of interest to teenagers. We are committed to protecting children's Personal Data in accordance with applicable law, including the DPDP Act and rules made thereunder.

Where we process the Personal Data of a child (an individual below 18 years), we will obtain verifiable consent from the child's parent or lawful guardian, where required under applicable law. We will not process children's Personal Data in a manner prohibited under applicable law, including tracking or behavioural monitoring of children or targeted advertising directed at children, except as permitted by law.

Where a child's Personal Data is provided in connection with an order, delivery, customer service request or other permitted purpose, we will process such Personal Data only for the relevant purpose and in accordance with applicable law.

K] Your Rights and Choices

Subject to applicable law, You may have rights in relation to Your Personal Data, including the right to: (a) withdraw consent where processing is based on consent; (b) request correction or updating of inaccurate or incomplete Personal Data; (c) request deletion or erasure of Personal Data, subject to applicable legal and business requirements; (d) opt out of receiving marketing and promotional communications by using the unsubscribe option provided in such communications; (e) raise a grievance or complaint regarding the processing of Your Personal Data; and (f) exercise such other rights as may be available to You under applicable law.

You may exercise applicable rights or raise a privacy-related request by contacting us through the details provided in the "Contact Us" section of this Privacy Policy.

Withdrawal of consent or opting out of marketing communications will not affect the lawfulness of processing carried out before such withdrawal or processing that is otherwise permitted or required under applicable law.

L] Grievance Redressal and Data Protection Board

If you have any concern regarding the processing of your Personal Data, you may first contact CGVPL through the contact details provided below.

CGVPL will make reasonable efforts to address and resolve privacy-related grievances in accordance with applicable law and its grievance redressal process.

Where applicable and as and when the relevant provisions and mechanisms under the DPDP Act become operational, you may have the right to approach the Data Protection Board of India in accordance with the process prescribed under applicable law.

M] Cross-Border Data Transfer

Playdate processes and stores personal data within India. Personal data is not transferred outside India, except where such transfer is permitted under applicable laws and is carried out in compliance with the DPDPA and any rules or notifications issued thereunder.

Changes to this Privacy Policy

We may update this Policy to reflect changes in law, regulatory requirements, or our processing practices. For material changes, we will notify you through email, in-app notification, SMS, or other effective means before the change takes effect, and seek fresh consent where required. The current version is always available on our website and app.

Contact Us

If you have any questions, concerns, requests or complaints about this Privacy Policy or the processing of your Personal Data, You can contact us:

By visiting this page on our Platform: playdate.in

By email: hello@playdate.in

By contacting our Grievance Officer / Privacy Contact: [name to be confirmed]

Effective Date: 19 August 2026

Last Updated: 19 August 2026